Frequently Asked Questions
This Agreement was last modified on 18th february 2016
- How do I create an account? To purchase products or access exclusive features, you’ll need to register for an account. This allows you to track your orders, manage your profile, and make the checkout process easier. You are responsible for keeping your account credentials safe.
- What payment methods are accepted? We accept payments through various methods listed on our website, including credit/debit cards and other online payment gateways we also offer cash on Delivery (COD).
- What is the delivery timeline? Orders are usually shipped within 1-2 business days. Delivery times range from 2 to 7 business days, depending on the delivery location. Once shipped, we’ll send you tracking details.
- Can I cancel my order? Yes, you can cancel an order free of charge as long as it hasn’t been dispatched. For orders already dispatched, cancellation might not be possible, but you can refuse delivery. If you refuse the order, we’ll process your refund after deducting any applicable shipping charges.
- What is your refund policy? Refunds are provided for orders canceled before dispatch or for returned products that meet our return conditions. The refund process takes 7-10 business days after the returned product is verified. Refunds will be issued via the original payment method unless otherwise agreed.
- Do you accept exchanges? Yes, exchanges are allowed for defective or damaged products received within 7 days of delivery. Contact our customer service to initiate the exchange process. If the replacement is unavailable, you may receive a full refund or choose another product of similar value.
- Are there any non-refundable items? Yes, products that have been used, altered, or damaged after delivery are non-refundable. Software, digital licenses, and items missing accessories or manuals may also not be eligible for refunds.
- How do I track my order? Once your order is shipped, we’ll send you a tracking number along with the courier’s website to track your order status.
- What happens if there are delays in shipping? We strive to ship orders on time, but in rare cases, delays may occur. While we guarantee to hand over the order to the courier within the committed time, we are not liable for delays caused by courier or postal authorities.
- How do I contact customer service? For assistance, you can reach our Customer Service Team at +91 7045544580 or via email at [email protected]. We’re available to help with any queries regarding your orders, refunds, or product exchanges.
